| 作者 |
 大连外资公司急招【Service Management Lead】英语！绝对高薪啦！！ |
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sunny_kong
头衔: 海归少校
性别: 
加入时间: 2010/05/06
文章: 96
海归分: 12873
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作者：sunny_kong 在 海归招聘 发贴, 来自【海归网】 http://www.haiguinet.com
大连外资公司急招【Service Management Lead】 英语流利，日语可以开口交流！技术+管理 高薪！JD要求如下：好机会别错过~
有兴趣请随时与我联系：可以百度我的微博sunny-若水
博客sunny_kong的新浪博客
A deep understanding of operations management in Infrastructure outsourcing projects
Mentoring Projects and Project Managers
Knowledge of Incident, Problem Management, Change Management, Configuration Management, Release Management and Asset Management for single/multiple facilities
Ensure SLA commitments are met
Recruit, motivate and develop a highly skilled staff that focuses on service delivery and on meeting the expectations of the business.
Responsible for resolving customer escalations and enhance customer satisfaction
Ensure process adherence by the Team
Achieve and maintain high performance in service delivery.
Monitor and assess Team performance
Analyze service performance data and take corrective measures in service delivery.
Develop collaborative relationships with other domain leads
Support IT Operations Lead on day to day operations role
Responsible to managing the project financials for Service Delivery.
Fluent Japanese J1+ and English
Diploma/Bachelor of Engineering/ Science Graduate
12+ Yrs (3+ years as manager of a remote Infrastructure outsourcing team) experience in IT infrastructure Management , Service delivery ; Desirable: 15 Years
Good knowledge on Support processes
Knowledge on ITIL processes
Project management skills
Good knowledge on Service Delivery for fairly large and complex project.
Basic understanding of Service Delivery in datacenter environment
Basic understanding of BS7799/ITSM /ITIL 3
Incident management tools like Remedy, HP Service Desk, CA Service Desk etc and ITG SMS.
ITIL Foundation (Optional)
MCSE (Optional ) CCNP (Optional)
Team Building and Team Leadership skills.
Good man management skills. Should be able to motivate people
Should have experience in working under pressure and handle multiple incidents simultaneously.
Should posses executive reporting skills.
Excellent communication Mandatory :Mandarin and English), Desirable Cantonese
Must have managed a large team of minimum 30 people.
Customer service orientation
Possess strong influencing skills and substantial delivery capability
High energy level and be able to effectively work across cross functional teams
Good planning, organization, and implementation skills.
作者：sunny_kong 在 海归招聘 发贴, 来自【海归网】 http://www.haiguinet.com
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 大连外资公司急招【Service Management Lead】英语！绝对高薪啦！！ -- sunny_kong - (2423 Byte) 2013-3-28 周四, 15:06 (1555 reads)
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