- Position: IT Engineer
- Company profile: a US-based leading provider of enterprise applications for global manufacturers, with more than 25 years’ exclusive focus on providing solutions and service for the sector.
- Location: Shanghai
- Job responsibilities:
1. Provide front-line helpdesk and technical support for all internal users in Asia Pacific. Responsible for procurement of packaging materials and accessory
2. Provide Lotus Notes support and administration
3. Provide Cisco routers support and administration.• Develop high quality solutions and advise the customer of the recommendations.
4. Monitor all network servers, and logs for usage & operational status.
5. Administer the remote access needs.
6. Certify all hardware and software for reliability and compatibility with the existing corporate software standards.
7. Interface with vendors for pricing and specifications.
8. Participate in the continual process improvement of IS.
9. Use Call Tracking functionality and to document all incoming issues accurately, completely and in a timely manner
- Job requirement:
1. Education at University level in information technology or equivalent.
2. More than 5 years experience in a high tech company.
3. Very much familiar with Lotus Notes
4. In-depth Internet and TCP/IP Protocol experience and knowledge.
5. Strong Active Directory, DNS, DHCP, WINS and more than 5 years in TCP/IP network environment knowledge.
6. More than five years of Windows experience in heterogeneous network environment.
7. Strong communication skills and ability to multitask is a must.
8. Experience in the administration and support of large-scale global enterprises.
9. UNIX and Linux Admin experience a plus
10. Dell hardware experience
11. Ability to work in a team environment; demonstrated teamwork and contribution.
12. Organized with a strong attention to detail.
13. Fluency in English and Mandarin
14. Customer satisfaction attitude
Interested candidates pls. send you updated CV with both current and expected salary information to: [email protected].
