| 作者 |
 美国最最著名的投资银行招聘IT Support (工作地点：深圳) |
 |
zhangpinglisa
头衔: 海归少校
性别: 
加入时间: 2007/01/24
文章: 62
海归分: 18956
|
|
|
作者：zhangpinglisa 在 IT 发贴, 来自【海归网】 http://www.haiguinet.com
美国最最著名的投资银行招聘IT Support (工作地点：深圳)
职位 ：IT Support
简历发送至 emmazhao#jobmet.com --换#为@ 谢~
Summary
Client Services within Technology Infrastructure is responsible for first and second level of technical support for a variety of applications, system and hardware used by internal business users. This includes the infrastructure build-out, troubleshooting and on-going support on both desktop hardware & software components. The firm’s main desktop platforms are Windows XP & Citrix.
Principal Responsibility
[General]
• Ensure all production systems are fully operational during required office hours.
• Provide first and second level support to the internal personnel.
• Identify and resolve points of failure in production systems, escalating to other technical staff, or third party software vendors as necessary.
• Coordinate with software vendors and outside service providers to resolve problems and complete new projects in a timely and effective manner.
• Work with coworkers and regional teams to ensure effective prioritization and completion of problems and projects.
• Compile daily problem logs using Client Service Network (CSN) – noting system malfunctions, ongoing problems and current status of all issues.
• Coordinate with peers, other internal departments, and client contacts to make sure all parties are up to date on open issues.
• Continuously create, update, and publish documentation relating to existing and new procedures.
• Experience working in a call center environment.
• Assist with office build-outs & moving technology equipments.
• Support all office hardware and related peripherals.
• Burn client account data into recordable CD, ship the CD to overseas client location and keep track of the shipment until it is received at the destination.
[Voice]
• IP Telephone support.
• Perform voice recording playback via the NICE application to the requesters in presence of the Compliance Department.
[AV]
• AV support for the office.
[Mobile Device]
• Laptop & Blackberries support.
[DCS]
• The everyday DCS functions include DC management, DC access control and escort of vendors in the hardware install and break/fix activities, telecommunication carriers’ site survey and post checking on the work place tidiness and proper installation of equipment and cable inside the equipment cabinets in the data center space
• Perform equipment installation, de-commissioning and relocation of server hardware and network equipment. This should include asset scanning, CaRs updates, servers racking and un-racking, IP reservation, console configuration and GI /Cost center updates
• Coordinate equipment shipping and receiving, assign asset tags and scanning of equipment into the Global Inventory systems
• Technology room patching includes physical cable patching, removal and databa<x>se updates in CMS, NMS, cable Label and Manual drive.
• UNSCHEDULED Production Troubleshooting Support and Stand-by for hardware Break and Fix activities including power recycle, cable/port check and escort of vendors
• Coordinate with the GS infrastructure owners and service providers in the destruction and disposal of de-commissioned hardware and HDD under the monitoring by GS Security Group
• Perform backup media on- site and off-site to/from the vendor site and keep track of the media movement by scanning and syncing of Pocket PC and manual audit process on a daily basis
• Coordination with the GS Project Management Team in equipment check, power up/down sequence from the DC. During this event Command Center’s instruction related to Data Center Operations will be followed by DCS team.
Experience / Skills
• Fundamental networking skills, including TCP/IP, routing and port management
• Working knowledge of Microsoft Windows desktop
• Knowledge of Active Directory, Market Data and trading system
• Familiarity with mobile technologies such as Blackberries and laptop configuration & hardware
• Experience supporting client / server ba<x>sed software applications
• Fundamental hardware diagnostic and support skills
• Experience with VoIP, A/V
• Hand on experience in the installation and maintenance of the HP Proliant BL/DL series & C3000/C7000 blade chassis, SUN SPARC, Enterprise and SunFire V2xx/4xx series, Dell R610/R710 and PowerEdge 2600/2800 series servers, and Cisco 65xx family and C3845/C4510/C4948/95xs line of network switches equipment
• English written and oral communication skills
作者：zhangpinglisa 在 IT 发贴, 来自【海归网】 http://www.haiguinet.com
|
|
|
| 返回顶端 |
|
 |
|
-
 美国最最著名的投资银行招聘IT Support (工作地点：深圳) -- zhangpinglisa - (4528 Byte) 2011-11-21 周一, 14:11 (1866 reads)
|
|
|
|
您不能在本论坛发表新主题, 不能回复主题, 不能编辑自己的文章, 不能删除自己的文章, 不能发表投票, 可以 发表活动帖子, 不能添加附件不能下载文件, |
|
|
