| 作者 |
 猎头职位 - Content Specialist (Native English Speaker)-Shanghai |
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abby.xi
头衔: 海归少校
性别:  年龄: 41
加入时间: 2009/08/14
文章: 115
来自: Shanghai
海归分: 21507
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作者：abby.xi 在 海归招聘 发贴, 来自【海归网】 http://www.haiguinet.com
Job Description
General Summary
The Content Specialist will be responsible for the quality of Customer Support content for English Speaking Country. The main ob<x>jective of this role is to ensure that email templates and FAQs are accurate and culturally appropriate. To achieve this, the Content Specialist will work closely with APAC product support and the in-country teams.
Specific Duties
The responsibilities for this role include:
• Modifying or re-writing email templates and FAQs to ensure they are:
o Culturally appropriate
o Well-written
o Accurate
o Approved by Compliance/Legal Department
• Translating, updating, writing and implementing new templates to reflect product updates
• Updating, writing and implementing new FAQs to reflect product updates
• Maintaining the Help Center – for example, hiding out-of-date FAQs if necessary
• Acting as the content expert for CS content
• Working closely with Linguist and Content Manager to maintain local language glossary and style guide
• Researching and analyzing customer behavior and working with Product Support to establish content strategies that will improve the user experience
• Taking an active role in country-specific or APAC content projects
• Supporting the in-country business unit’s initiatives
• Getting involved in website bug spotting/fixing (QA)
Skills
Education and/or Relevant Experience:
• Native English Speaker
• Sound knowledge of the PayPal product would be a big plus
• Excellent translation, writing and editing skills
• BS/BA in languages or related field
• Ability to work within tight and often-changing deadlines
• Ability to work with and communicate effectively to diverse individuals
• Strong organizational and project management skills
If you are interested in this position, please feel free to contact me, thanks.
MSN: [email protected]
Tel: 021-50816012-112
E-mail: [email protected]
作者：abby.xi 在 海归招聘 发贴, 来自【海归网】 http://www.haiguinet.com
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 猎头职位 - Content Specialist (Native English Speaker)-Shanghai -- abby.xi - (2004 Byte) 2010-7-09 周五, 10:25 (1063 reads)
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