Specific Duties:
- Provide direct technical support (phone and email) to PayPal merchants integrating PayPal products into their websites.
- Installation and setup of Payment interface and APIs for PayPal merchants
- Work with developers and merchant on integration of PayPal to websites.
- Provide technical consulting on best practices and tools available to integrate PayPal product.
- Provide troubleshooting and support to PayPal merchants integrating the PayPal product.
- Run test scenarios and QA testing for customer integrations.
- Troubleshoot installation issues and ensure a smooth and prompt implementation experience for customers.
- Provides direct technical support to integrated PayPal PayPal merchants. (L1 duties as required)
- Identify and troubleshoot merchant technical issues with PayPal merchant tools.
- Communicate fix or workaround for issue to merchant.
- Work with current MTS tools in order to communicate issues to PayPal merchants and to other PayPal departments.
- Identifies, verifies and documents irregularities in PayPal API functionality, including posting appropriate bugs. Manage bug process when appropriate (i.e., Discover, log, and, follow up on bugs and communicate when fixed).
- Monitors PayPal developer message boards to produce summaries of technical issues and post appropriate responses.
- May give presentations on development to audiences of varying sizes.
- Monitors code rollouts for issues effecting developers and/or the developer test environment (MIE).
- Participates in the development of tools, systems and processes aimed at improving product supportability or overall support productivity.
Requirements
- BS, Technical degree or equivalent experience
- Fluency (oral and written) in Chinese, Japanese and English
- 1+ year of experience within Merchant technical services
- Experience with relational databases preferred
- Experience with web technologies, development languages and environments, including 1 or more of the following: C/C++, Perl, Java, VB, .Net, SQL, MySQL, PHP, Cold Fusion, ASP, Window Servers, Unix/Linux, xml
- Excellent customer handling skills
Please feel free to contact me if you are interested in this position, or send me your updated resume, thanks.
Tel: 021-50816012-112
MSN: [email protected]
E-mail: [email protected]
